Why hasn’t my withdrawal arrived?

Withdrawals are processed in three stages: withdrawal request, block confirmation, and crediting to the recipient platform.

• If the withdrawal status is "Successful":
  
     This indicates that BYDFi has completed processing the transfer. You can copy the transaction ID (TXID) and check its progress on the relevant blockchain explorer.
• If the blockchain shows "Not Confirmed":  
  
     Please wait patiently for the blockchain to confirm the transaction.
• If the blockchain shows "Confirmed" but the funds haven’t arrived:
  
     Contact the receiving platform to assist with crediting the funds.

How to View Your Withdrawal History

• Navigate to Assets - Withdrawals.
• Scroll to the bottom of the page.
• Click the link under the address you want to check for details.

Common Reasons for Withdrawal Failures

Several factors can cause a withdrawal to fail:

• Incorrect Address:
  
     Ensure the withdrawal address is accurate and complete. Verify the selected currency and chain are correct.
• Missing or Incorrect Tag/Memo:
  
     Some assets require a Tag or Memo for successful transfers. Ensure this information is accurate and complete.
• Network Delays:
  
     Blockchain congestion or delays can affect processing times.
• Other Reasons:
  
     If the failure is unrelated to the above, the funds will be returned to your BYDFi account. If the withdrawal hasn’t been processed after 1 hour, submit a request or contact customer service for assistance.

Do I Need to Verify KYC to Withdraw?

• Unverified Users: Can withdraw up to 5000 USDT per day.
• Verified Users: Can withdraw up to 50000 USDT per day.

If risk control is triggered, completing KYC verification may be required before withdrawal.

  For VIP users, withdrawal limits vary—check the platform for details.

Account Under Protection

  For security, withdrawals are restricted for 24 hours after changes to sensitive account settings such as:

• Unbinding/closing Google Authenticator
• Changing your phone number
• Adjusting other security settings

If protection extends beyond 24 hours, contact customer service for assistance.

What Happens with Incorrect Addresses?

• Incorrect Address:
  
     If the address is invalid, the transaction will fail, and funds will be returned to your BYDFi account.
• Successful Sending to Wrong Address:
  
     If the withdrawal is sent to a valid but unintended address, the blockchain's irreversibility means the funds cannot be retrieved.

Forgot to Fill in Tag or Memo?
If you forget the Tag or Memo, the funds may be sent but not credited properly.

  Contact the receiving platform for verification and assistance.

Withdrawing Unsupported Coins

  The BYDFi platform verifies the address format but does not ensure the recipient supports the coin.

  If you withdraw unsupported coins, you must coordinate directly with the recipient to resolve the issue.