Why is my nano ledger not updating properly?

mcfaceyApr 19, 2022 · 3 years ago3 answers

I have a nano ledger and it seems to be having trouble updating properly. Whenever I try to sync it with my computer, it takes a long time and sometimes gets stuck. What could be causing this issue and how can I fix it?

Nano Ledger

Updating Issue

Troubleshooting

3 answers

Apr 19, 2022 · 3 years ago
It's possible that your nano ledger is not properly connected to your computer. Make sure that the USB cable is securely plugged in and try using a different USB port. Additionally, check if there are any software updates available for your nano ledger and install them if necessary. If the issue persists, you may want to contact the nano ledger support team for further assistance.
Apr 19, 2022 · 3 years ago
Sometimes, a slow internet connection can cause issues with updating your nano ledger. Try connecting to a different network or using a wired connection instead of Wi-Fi. This can help improve the syncing speed and prevent any interruptions. If the problem continues, you can also try resetting your nano ledger by following the instructions provided by the manufacturer.
Apr 19, 2022 · 3 years ago
At BYDFi, we've seen similar issues with nano ledgers not updating properly. One possible solution is to disconnect and reconnect your nano ledger multiple times until it successfully syncs. You can also try using a different computer or a different USB cable to see if that resolves the issue. If none of these solutions work, it's recommended to reach out to the nano ledger support team for further assistance.