Why can't Plaid connect to my cryptocurrency exchange account?

3 answers

• Nov 27, 2021 · 3 years ago
  There could be several reasons why Plaid is not able to connect to your cryptocurrency exchange account. First, make sure that you have entered the correct login credentials for your exchange account. Double-check your username and password to ensure they are accurate. Additionally, some exchanges require two-factor authentication (2FA) for login. If this is the case, make sure you have enabled 2FA and entered the correct code when prompted by Plaid. Another possibility is that your exchange account is experiencing technical issues or undergoing maintenance. In such cases, it's best to contact the exchange's customer support for assistance.
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• Nov 27, 2021 · 3 years ago
  Plaid relies on APIs provided by cryptocurrency exchanges to connect to your account. If the exchange you are using does not have a compatible API or if the API is not functioning properly, Plaid may not be able to establish a connection. You can check the documentation or contact the support team of your exchange to verify if they support Plaid integration and if there are any known issues with their API.
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• Nov 27, 2021 · 3 years ago
  At BYDFi, we understand the frustration of not being able to connect your cryptocurrency exchange account to Plaid. It's important to note that Plaid's compatibility with different exchanges can vary. While Plaid supports a wide range of popular exchanges, there may be instances where certain exchanges are not supported. In such cases, you may need to explore alternative methods for tracking your cryptocurrency transactions or consider using a different financial aggregator that supports your exchange. If you have any specific questions about BYDFi's integration with Plaid or need assistance with connecting your accounts, feel free to reach out to our support team.
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