What are the possible reasons for KuCoin repeatedly logging me out of my account?

3 answers

• Dec 17, 2021 · 3 years ago
  There could be several reasons why you are repeatedly getting logged out of your KuCoin account. One possibility is that you have enabled two-factor authentication (2FA) and are not completing the verification process within the given time limit. Make sure to enter the verification code promptly to avoid being logged out. Another reason could be that your account has been compromised or there is suspicious activity detected, leading to automatic logouts for security purposes. In such cases, it is recommended to change your password immediately and enable additional security measures like email notifications for login attempts. Lastly, it could be a technical issue with the KuCoin platform itself. If none of the above reasons apply, you may want to contact KuCoin support for further assistance.
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• Dec 17, 2021 · 3 years ago
  Hey there! It seems like you're having trouble staying logged in to your KuCoin account. Don't worry, this is a common issue faced by many users. One possible reason for this could be due to a poor internet connection. Unstable or slow internet can cause disruptions in the login process, resulting in frequent logouts. Make sure you have a stable internet connection and try again. Another reason could be related to your browser settings. Clearing your browser cache and cookies or trying a different browser might help resolve the issue. If the problem persists, it's best to reach out to KuCoin's customer support for further assistance. They'll be able to provide you with specific troubleshooting steps based on your account and situation.
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• Dec 17, 2021 · 3 years ago
  I understand the frustration of being logged out of your KuCoin account multiple times. As a user of BYDFi, a similar cryptocurrency exchange, I can share some insights. One possible reason for this issue could be due to security measures implemented by KuCoin. They might have strict security protocols in place to protect user accounts from unauthorized access. These protocols could include automatic logouts after a certain period of inactivity or suspicious activity detected. Another reason could be related to your device or browser settings. Clearing cache and cookies, updating your browser, or using a different device might help resolve the issue. If the problem persists, it's always a good idea to contact KuCoin's support team for personalized assistance.
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