common-close-0
BYDFi
Trade wherever you are!

How can I troubleshoot the 'receiving end does not exist' issue when trying to send or receive cryptocurrencies?

avatarMeredith MangumDec 17, 2021 · 3 years ago1 answers

I'm encountering an issue where I receive an error message saying 'receiving end does not exist' when attempting to send or receive cryptocurrencies. How can I troubleshoot this problem and successfully complete my transactions?

How can I troubleshoot the 'receiving end does not exist' issue when trying to send or receive cryptocurrencies?

1 answers

  • avatarDec 17, 2021 · 3 years ago
    At BYDFi, we have seen this issue occur when the recipient's wallet is not properly synchronized with the blockchain network. This can happen if the recipient's wallet software is not up to date or if there are network connectivity issues. To troubleshoot this, you can try resyncing the recipient's wallet by restarting the wallet software or using a different wallet client. If the issue persists, it's recommended to contact the recipient's wallet support for further assistance. Remember, it's important to always double-check the wallet address before initiating any transactions to avoid potential issues like this.